Support

Submit a support request

Tell us exactly where in Pulse you need help. You'll receive a confirmation email with a ticket reference number.

Please select the product your query relates to *Please select the feature you need assistance with *Please select the specific sub-feature related to your query *Please select an additional sub-feature if applicable

Your Email Address *Venue Name *Please let us know which organisation and location you are enquiring on behalf of.

CC Email Address 1CC Email Address 2

Organisation / location detailsHow is this impacting your business? *Subject *Description *Please enter a detailed description with either your enquiry or step-by-step instructions on how to replicate a scenario you are encountering. Include platform area, feature, product information, booking IDs, or hardware brand/model where applicable.AttachmentFile metadata is included in your ticket. Direct file upload to support is coming soon — you may be asked to reply with attachments.

support@intellifec.com

Tips for a faster resolution

Select the most specific product and sub-feature
Include steps to reproduce and any error messages
For hardware, include brand, make, and model
Note whether the issue blocks opening or guest operations

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